How to Complain
“Consumer Action has updated its perennial favorite guide How to Complain in honor of our 40th anniversary. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint, and documenting your complaint.”
This is a terrific resource for consumers!
http://www.consumer-action.org/english/articles/how_to_complain
This is a terrific resource for consumers!
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