The Consumer Financial Protection Bureau has sued several student loan
companies for what it calls "deceitful conduct." The CFPB says some of
the companies promised to help consumers reduce interest rates and
enhance credit scores, and it accuses some of charging
fees before any revisions were made to the loans.
https://www.pymnts.com/news/cfpb/2020/cfpb-charges-student-loan-debt-relief-firms-with-unlawful-behavior/
So it's not just irresponsible or naive borrowers who created the student loan debt problem.
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